Perfumes Club Reviews

ordered olaplex 2000l, £200, order went thru then they said cldnt transport because of weight etc

Sent me wrong item and customer service is so slow. Takes days to reply. Really annoyed with them.

Avoid this company. I ordered 2 perfumes. They said they had been shipped the next day, although the shipping details never updated. I emailed requesting an update on my delivery, they replied quickly but were very vague on the status of the order. 2 weeks later I receive an email saying my order had been refunded, with no further explanation or details.
Also, I’m not sure where they ship from, but it’s definitely outside the uk.

Great: Great price and customer service (replied within 24hrs of querying delivery date) and auto emails confirming dispatch. Delays were with delivery partner.

Avoid at all costs. Scammed me out of £20 but order status showing cancelled after 1 week. I'll be contacting my bank for a refund.

I paid 32 pounds for a perfume on 01 January 2023 and the perfume arrived on 23 January 2023. The delivery time is high since the products come from Spain but the quality is superb.
the only drawback here is the long waiting time

I ordered a fragrance 16/12/22. We're now on 02/01/23.
With the royal mail strikes and the Christmas delays i knew it would take a while.
HOWEVER. It reached the local mail processing centre 23/12/22. It's been there ever since. Hasn't moved.
Considering the delivery method used when it hit the UK was 48 hour delivery, that's TOO long.
Now, i realise that's Royal mail's fault. So why the low score?
Perfumes Club aren't interested.
Their rep, Christopher, said take it up with Royal Mail. That's his words. Or more precisely, 'as mentioned in the previous email...' 'any future incidents, take it up with Royal mail'
To consider they've had my money for weeks and i don't yet have the goods i paid for, THEY are responsible for chasing it up, not the buyer.
Terrible attitude.
The only reason for the 2 stars instead of 1 is the good price for the item. Not that it's any good if i never get it!

Shocking company. Chose them as they were the cheapest around for the perfume I wanted. Dispatch was a bit on the slow side but fully tracked with royal mail, great.

Tracking showed that it was "out for delivery" on the 20th and then it just disappeared. Royal mail wouldn't tell me anything as I didn't have a sorry we missed you card so I tried asking perfumes club, 3 times, if they could check on it.

Each time they just replied with a generic, here's your tracking link speak to royal mail reply.

These companies need to learn that their responsibilities do not end the second an item leaves their warehouse! Won't ever use these jokers again, even though the parcel did eventually arrive.

I bought Azzaro The Most Wanted on discounted price. The product is 100% genuine. If you see a discount on a product don't miss the chance. This seller is 100% genuine. I placed order on 23 Dec and arrived on 28 Dec. Shipping delayed due to royal mail CWU strike and Christmas holidays.

My husband bought me the platinum ghd and hairdryer range from here and it was a uk website... and they have turned up with a European 2 pun plug. I'm still trying to get hold of them!

DO NOT USE!!! Bunch of SCAM artists. Bought a GHD Travel Hairdryer and it turned up with a two pin plug yet bought on a supposed UK website in GBP. The description doesn't have this stated anywhere on the item, luckily I took screen shot of the item page to prove this. Contacted customer service who first said no refunds, then after pressure said I had to take the cost and risk of the item turning up damaged or getting lost. The item also took weeks to arrive as these guys are probably based outside UK. Also reporting them to trading standards, pay a couple of pounds extra and buy from a reputable distributor.

Do not use this company.
I ordered a phantom aftershave box set for my sons Christmas that was in a tin and wrapped in cellophane when I received it.
When my son opened it the aftershave was missing. Only the deodorant was in the tin.
I contacted perfume club and they said they couldn’t do anything about it as it was over 7 days.
Do not use this site, total scam.

A BIG THANK YOU BUT ESPECIALLY TO OUR LOCAL POSTIE WHO JUST WENT ABOVE AND BEYOND AND HAS JUST DELIVERED IT.
I can't believe it ,when it said it was due to be delivered today I thought no chance for CHRISTMAS BUT he said he loves his job and couldn't see people go without their presents and dropped them off .
Can't thank him enough.

I placed an order on the 9th December. Since then no communication at all. No tracking. However I received it on the 23rd.
It is better if Perfume Club could send messages to their customers about the progress of the order.

Communication is absolutely rubbish, sent numerous emails no reply waiting 10 days for an order paid for ) contacted Royal Mail telling me that order hasn’t been sent absolutely raging , trying to cancel order for refund no joy as yet despite my emails to this company so will be taking further action , worst company I have dealt with, will not be doing business again with this company..